Frequently Asked Questions
Why should I have my carpets cleaned?
Health- Carpeting is a great filter of airborne allergens and
over time these need to be professionally removed to avoid
potential health problems and poor indoor air quality.
Extended Carpet Life- If not properly maintained, carpeting will
wear out or “ugly-out” over time. Professional carpet cleaning
can help extend the life of your investment by removing soil and
contaminants that will eventually wear out and scratch the
Appearance- You can help maintain the original look of your
carpet by properly maintaining it with regular professional
Warranty- Most carpet manufacturers require new carpet to be
cleaned at least every 12-18 months to maintain the warranty on
the carpet. Also most carpet manufacturers recommend the hot
water extraction method. This is commonly referred to as “steam
Can you remove all of my stains?
Let me first define the difference between a spot and a stain. A
spot is any foreign matter that is removable by standard
cleaning methods. A stain is foreign matter that has normally
penetrated the fiber and caused a more permanent change to the
fiber itself. Some stains may not be removed without causing
more damage to the fiber.
We will gladly let you know what to expect from our cleaning
procedure prior to any cleaning. Also, We are very experienced
in advanced stain removal and that will also be discussed with
you prior to any advanced techniques being employed.
Do you move furniture?
We will move some small to medium size furniture as part of our
regular carpet cleaning.*We will not move china hutches,
grandfather clocks, entertainment centers, pool tables or large
bookshelves. We will discuss any furniture moving prior to
cleaning and we reserve the right to reject moving any item that
we do not feel comfortable with.
Does carpet cleaning make it wear out faster?
No! Actually it makes it last longer. Dirt , sand and soil act
as an abrasive to carpeting and rugs and should be removed to
reduce wear on the fibers.
Does your process restore the original feel of my carpeting?
Yes! Our cleaning method leaves your carpet fresh, clean, and
soft to the touch.
Should I apply aftermarket stain and soil protectant?
We highly recommend the application of DuPont Teflon Advanced to
your carpet and rugs after cleaning. This application acts to
restore the original stain resistance that was applied in the
carpet mill. Protectors act in two ways. First, they help to
make soil more easily removable by everyday vacuuming and they
act to reduce staining when something foreign is spilled or
dropped on the carpet. Spills will stay on top of the carpet
fibers for easy clean up.
Should I replace my old carpet or have it cleaned?
Most people like the carpeting that the have and they don’t want
to go to the expense of replacing it. It is far less costly to
have the carpet cleaned versus replacing. Also, since we use a
powerful truck mount machine we are able to restore many carpets
that would have otherwise been torn up and replaced, potentially
saving our clients thousands of dollars.
Which provides better indoor air quality: carpeting or
Studies have shown that carpeting acts as a great filter of
airborne pollutants. As long as you don’t have specific
allergies to carpeting and a regular professional cleaning
schedule is maintained, carpet provides much better indoor air
quality than hardwood or tile.
Will you provide a free estimate for the scope of my carpet
Yes! We will gladly come to home or place of business and
provide a free estimate and discuss any concerns that you may